What client booking statuses mean
A client status describes what stage of the conversation with the client a request is at. This is not the same as the booking state, which describes the rental itself.
A status doesn't control anything
Changing the status to “Active” or “Ride ended” does not start or end the rental. It is a label for people, not a command to the system.
The “Ride ended” status can only be set through the “Check in the item” action: selecting the status in the list does not process a return.
To hand over or take back a vehicle, use handover and return. A status set manually doesn't replace them and creates a mismatch between what is written and what actually happened.
Processing statuses
| Status | When it is set |
|---|---|
| New | The request has just come in |
| In processing | A manager has taken it on |
| Waiting for client reply | The ball is in the client's court |
| Waiting for payment | Terms agreed, no money yet |
| Confirmed | The client has confirmed |
| Not Accepted | The client hasn't confirmed |
Rejection statuses
| Status | When it is set |
|---|---|
| Call not answered | The client can't be reached |
| Client rejection | The client turned down the rental |
| No cars | We turned it down: nothing to offer |
| Canceled | The arrangement was canceled |
Keep rejection reasons separate
“Call not answered”, “Client rejection”, and “No cars” are three different business problems. The first means you are losing contact; the second, that the terms don't suit the client; the third, that your fleet is too small.
If you set “Canceled” on everything, you won't be able to recover this difference later.
Completion statuses
| Status | When it is set |
|---|---|
| Active | The rental is in progress |
| Ride ended | The rental has ended |
| Refund deposit | We still hold the deposit |
| Other | None of the above |
Important
“Refund deposit” is a working note, not an operation. The refund itself is made at return or as a separate payment; the status only reminds you that you still owe the client.
How to change the status
- Open the booking card.
- Select a status in the card header.
- The system saves it immediately — there is no separate button.
Who set the current status is shown on the card in the “Status assigned by” line — not in the header itself but below, among the booking details. The full change history opens from the header with a separate button.