How to turn off unwanted emails

Some RentProg emails are optional: you can say “don't send these” about them. Turning off removes only this type of email, only from this company — the rest of your mail keeps arriving.

Which emails can be turned off

Email type	Who receives them
Automatic booking archiving	The company
Vehicle reminders: insurance, inspection certificate, maintenance	The company
Mileage discrepancy — if StarLine mileage sync is enabled	The company
Tasks and notifications to an employee	The employee
Request to leave a review	The client

The mileage discrepancy toggle appears in the settings only when mileage sync is connected: without it, these emails do not arrive.

What cannot be turned off

Emails you cannot work without always arrive, and they have no link to turn them off:

• sign-in codes, email confirmation, emails about a new employee's access;
• balance, charges and work suspension;
• booking confirmations, changes and cancellations, payment links.

Unsubscribing from the newsletter does not affect other mail

The “Unsubscribe” link appears only in RentProg newsletters — news and training emails. Unsubscribing from the newsletter turns off only newsletters: emails about bookings and the balance, and sign-in codes, keep arriving.

How to turn off an email right from the email

1. Open the email you no longer need and click “Don't send emails like this” at the bottom.
2. On the page that opens, check which type of email and which company it is about, and click “Turn off”.
3. If you clicked by mistake, click “Undo” on the same page. The button works for one day.

Turning off applies to the address the email was sent to. The company's other addresses keep receiving these emails.

How to turn off emails for the whole company

1. Open the company settings, the “Notifications” tab.
2. Find the “Company emails” block.
3. Turn off the toggle for the email type that no one in the company needs.
4. To have the emails arrive again, turn the toggle back on.

Only company employees see and change this block. Agents, partners and guests do not see it.

How to bring back emails to a turned-off address

1. Open the company settings, the “Notifications” tab, the “Company emails” block.
2. In the “Addresses that turned emails off” list, find the address and the email type.
3. Click “Turn back on”.

A client's opt-out cannot be reversed

If a client turned off the review request, the address appears in the list marked “Turned off by the client”, but there is no “Turn back on” button: the decision is the client's own.

How to turn off emails just for yourself

Each employee can choose which optional emails arrive at their address — without affecting colleagues.

1. Open your personal profile, the “Settings” tab.
2. Find the “My emails” block.
3. Turn off the email types you do not need. To have the emails arrive again, turn the toggle back on.

If a type is turned off for the whole company, it is off and unavailable in “My emails” — it can only be brought back in the company settings.

The “Email notifications” toggle, also in the profile, turns off all optional emails to your address at once. Sign-in codes and emails about access and the balance still arrive.