Which notifications go to clients
What is on by default
| Notification | Default |
|---|---|
| Review reminder | on |
| About the start of a rental | off |
| About the end of a rental | off |
| Booking calendar file | off |
For clients, the review reminder by email is on by default. The company turns on the other features listed above separately.
The new booking notification is also on by default, but it is addressed to the company, not the client: the email goes to the company's bookings email address. It does not confirm the request to the client. A booking confirmation is sent to the client separately.
Email and messenger have separate toggles
Notifications about the start of a rental, the end of a rental and the review reminder have two independent toggles: one for email and one for the messenger.
This is not a duplicated setting but a choice of channel: you can send the review reminder by email and the end-of-rental notice to the messenger, if your clients read it more readily.
Messenger sending is entirely off by default
Even the notifications that are on for email do not go to the messenger until they are turned on separately.
The texts themselves are configured with message templates. How to turn off optional emails — the review request, reminders and summaries — is described on the page How to turn off unwanted emails.
What needs to be on for notifications to go out
| Channel | What is required |
|---|---|
| Email notification sending turned on | |
| Messenger | A connected, authorized and paid channel |
Important
An event being on is not enough. If the channel is not connected, the event stays checked, but messages do not go out — and no error is shown.
Advance notifications go out ahead of time
Notifications about the start and end of a rental are sent in advance, on a separate schedule.
A booking created on pickup day will not get a rental-start notice
The rental-start notice is prepared in advance, so a booking created on pickup day is not included. An end-of-rental notice is possible: it is scheduled separately based on the return date and time, and the rental must already have started when it is sent.
If the client needs to be informed about such a rental, send a confirmation manually.
Templates
Filling in an automatic template is not enough — it has to be activated separately. A template that has not been activated is not applied, and the system does not remind you about it.
Manual templates are created from a booking and reused: you set the subject, text and name, and substitution variables work inside them.
How to turn on a client notification
- Open the company settings, the “Notifications” tab.
- Turn on the event you need.
- Turn on the channel separately: email and messenger have their own toggles.
- Make sure the channel itself is connected: the messenger needs authorization and payment.
- Event toggles save automatically when changed. If you edited template text, click its “Save Template” button; the text is saved separately.
- Check that the template for this notification is activated — one that is not activated will not be applied, and there will be no warning about it.